Shipping and Handling
Happiness delivered
What are the delivery options for orders from AdPlants.com?
For orders above 250 AED, we offer free delivery across the UAE. For orders below 200 AED, shipping rates are marked at 25 AED per order.
How soon will my order ship?
Orders with standard shipping will ship within 1-2 business days. If you choose express shipping, your order will also ship within 1-2 business days.
How long will it take for my order to arrive?
Standard shipping packages typically take 2-3 business days to arrive, while expedited packages take 1 business days.
Can I expect my entire order to arrive together?
Products from the same order may ship separately from different locations, so your order could arrive in multiple packages on slightly different timelines. You’ll receive tracking information for each item once shipped.
Can I make changes to my order?
We process orders quickly, but if you need to make a change, please contact us as soon as possible. While we can’t guarantee changes, we’ll do our best to accommodate your request.
Do you offer same-day delivery for online orders?
No, we do not offer same-day delivery for online orders.
What if I need assistance with my order?
Our Customer Happiness team is available via live chat (Mon-Fri, 9am-5pm EST) or through our contact form via email.
Do you ship outside of the UAE?
Currently, we only ship within the UAE to all Emirates.
What payment options do you accept?
We accept all major credit cards, Debit Cards, Apple Pay, Google Pay, and Tabby, giving you the flexibility to pay in installments.
What is your return policy?
We guarantee that your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 3-Day Customer Happiness Guarantee. Reach out to us within 3 days of receiving your order with photos of the damage. Unfortunately, we cannot offer returns or exchanges for any other reason at this time.
Can I bring an online order into one of your shops for replacement or exchange?
Yes, you can bring an online order into any of our shops for a replacement. However, inventory may differ between online and in-store, so it’s best to call your nearest shop in advance.
What payment methods do you accept?
We accept payment via all major debit cards and credit cards. Unfortunately, we do not offer Cash on Delivery (COD) as a payment option at this time.
