Frequently Asked Questions

We’re Here for You Every Step of the Way
At Adplants.com, we understand that plant care can sometimes feel challenging, especially if you’re new to gardening or unsure of your plant’s specific needs. That’s why we offer personalized plant care support to ensure your green companions thrive in your home or garden.

How to Reach Us for Plant Care Support:

1. Phone Support:
   If you have questions about watering, light, or general plant health, give us a call! Our plant care experts are available to guide you through any issues or concerns you have. We’ll help you troubleshoot over the phone and provide tailored advice based on your plant’s condition.
   Phone support is available 10X7 days a week starting at 10 AM UAE time. Call us at: +971 26730306

2. Chat Support:
   Need quick plant care tips? Chat with our experts online for instant advice on how to care for your plants. Whether it’s adjusting your watering routine, understanding plant stress, or choosing the right soil, our chat support team is here to assist you.
   Chat support is available 12X7 days a week through our website and WhatsApp. WhatsApp us at: +971 552808969

3. Email Support:
   Prefer to write down your plant care questions? Email us with detailed inquiries, and our plant care specialists will provide you with expert advice. Whether you’re dealing with pests, pruning, or repotting issues, we’ll give you a thorough response to help your plants stay healthy.
   Email us at: care@adplants.com

It’s normal for plants to show minor signs of stress after being in transit, such as drooping or slight discoloration. Don’t worry—most plants recover quickly. Gently unpack your plant and give it some time to adjust to its new environment. Place it in a bright spot with indirect light, and avoid watering immediately unless the soil feels completely dry.

Before watering, check the soil. If the top 1-2 inches feel dry, go ahead and water your plant thoroughly. If the soil is still moist, wait a few days before watering. Overwatering can cause root rot, so it’s important to assess the soil moisture before deciding.

We recommend waiting about 2-3 weeks before repotting your plant. This gives the plant time to acclimate to its new surroundings. Once it has settled, choose a pot that’s slightly larger than the current one and use fresh, well-draining soil to repot it.

Most plants don’t need to be fertilized immediately after arriving. Allow your plant to adjust to its new environment for a few weeks before introducing fertilizer. Start fertilizing during the growing season (spring and summer) using a balanced, water-soluble fertilizer once every 4-6 weeks.

The right placement depends on your plant’s light requirements. Most plants prefer bright, indirect light, while others thrive in low-light conditions. Check the care instructions for your specific plant to find the ideal spot. Avoid placing your plant in direct sunlight unless it’s a sun-loving species like cacti or succulents, as this can cause leaf burn.

Yellowing leaves can be a sign of stress, either from overwatering, lack of light, or the plant adjusting to its new environment. Remove the yellow leaves to help the plant focus its energy on healthy growth. Monitor the plant’s care conditions to ensure it’s getting the right amount of water and light.

If your plant has damaged or yellowing leaves, it’s okay to gently prune those away. However, avoid heavy pruning right away—give your plant time to settle in before making major cuts. Pruning helps redirect energy to healthy growth and keeps your plant looking its best.

When you first bring your plant home, place it in an area with the right light and humidity for its species. Avoid making sudden changes, like moving it to a different location or changing its watering schedule. Gradually introduce any adjustments to give your plant time to adapt.